Frequently Asked Questions
What are my payment options?
Kidscds.org accepts Mastercard, Visa, American Express and Discover as well as Paypal and Google checkout. We also accept payments by mail and orders by mail and fax. Send a check (US bank only) or money order with a copy of your order to:
Kidscds.org
177 Breakneck Road
P.O. Box 1046
Highland Lakes, NJ 07422
attn: Customer Service
Fax: 347-673-8504
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How is my order shipped?
We will select the most appropriate method of standard shipping, depending on the size of your order. Generally, orders will ship via USPS media mail, UPS Ground service, FedEx Ground service, or DHL Ground service. Orders generally ship within one to two days, subject to availability. Delivery time from our warehouse to you is generally 3-14 days, depending upon method of shipment and proximity to warehouse. Please contact customer service for large quantity orders.
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Do you offer international shipping?
Yes. Kidscds.org ships worldwide. Internatioanal orders require insurance to be purchased by the buyer. At this time all international orders must be paid for through Paypal or Google checkout, if available. We only ship to countries for which Paypal and/or Google accept payments.
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Can I special order an item that does not appear on Kidscds.org website?
We love special orders and strive for 100% fullfillment. If you would like to place a special order, please complete our Contact Form, and provide us with as much information as you can regarding each item you are interested in and someone from our sales department will get back to you with availability and price quote.
Special orders for quantities of 12 or more will receive a 10% discount and FREE standard shipping.
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Does Kidscds.org offer a catalog?
In place of a print catalog, you are welcome to use our web pages as your online catalog. We are updating our stock regularly. Be sure to sign up for our newsletter and be informed of latest products and promotions, available only to subscribers.
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Will you drop ship?
Our drop shipping program is currently in development stage, and will be available soon.
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How can I track my order?
Simply send an email to orders@kidscds.org with your name and order number and tracking information, where available will be emailed back to you. However, please note that this will soon become an automated function.
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How long will it take to receive my order?
Orders generally ship within one to two days, subject to availability. Delivery time from our warehouse to you is generally 3-14 days, depending upon method of shipment and proximity to warehouse.
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Can I expedite shipping if I need my item ASAP?
Yes. We offer several air-delivery options in addition to standard method, and these options are presented during the checkout process. If you do not see your preferred shipping method, please e-mails us at: orders@kidscds.org. We will do our best to accomodate your needs.
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Can`t find an item? Let us find it for you!
If your looking for an item and its not available or just can`t find it. Please send us email and let us find it for you.
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Will I receive an order confirmation?
You will receive an e-mail confirmation of order if you provide an e-mail address during checkout.
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Canceling an order
If your order has not yet been processed, you may cancel it for any reason at no charge. Our orders are processed within 2-5 hours after they are placed. If you want to cancel an order after it has been processed, please contact us. A 15% re-stocking fee will apply. If you want to cancel an order after it has shipped, once received, please return unopened package to us for a refund, less s/h. A 15% re-stocking fee will apply. Please contact us if you have other questions pertaining to canceling your order.
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Shipping to a Different Address
You may ship items to a different address, but orders may be delayed since we need to verify addresses via our credit card processor.
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Is everything always in stock?
Yes, over 98% of the time, but there may be odd times when certain products we carry become temporarily unavailable or backordered and shipment may be delayed. If this occurs you will be notified with details and options.
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Do you ship to APO Addresses?
Yes. APO shipments are sent via USPS and otherwise handled just like any other domestic shipment.
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Do you sell "budget" music/movie releases?
We carry only kids products and we specialize in what we sell. All of our titles are original label releases. You might find a same title for sale elsewhere for a bit less, but it will probably not be an original label release. What is the difference you might ask? Well, many titles are also produced on so-called “budget” labels, and are usually made in China or elsewhere in a cheap-labor world. Those cds usually contain music that is grainy, and at times incomplete because they are recorded using low quality equipment. In efforts not to sacrifice quality for price, we do not carry any budget releases.
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Unable to find an answer to your question?
Please click here to contact us.
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